When someone dies – first steps

There is no right or wrong time to talk

If someone close to you has died, or is dying, please don’t feel you have to wait to call us. Arrangements can be made before – and also immediately after – death and finalised later. We are here to offer guidance and take away worry or doubt at any point. It’s never too early to talk.

Planning a funeral can take time. To help you and your family approach the many decisions needed to arrange a funeral, we’ve put together this simple guide for funerals. Your funeral director, and the wider resource behind the scenes, are here to support you throughout.

Contact us

What do do


Step 1

What Happens First?

Agreeing when to bring your loved one into our care, which will require your authorisation. Registration will also be an early consideration


Step 2

Once in our care

It’s at this stage we can agree if embalming is required which will need your authorisation. We can arrange to collect clothing or personal effects and discuss viewing arrangements.


Step 3

Saying goodbye

This is your time. You can take as long as you like and over as many days as you need. Viewings are private where your loved one will be dressed and laid out in their coffin. Mementos such as photographs, letters, personal effects or favourite items can also be left. It’s important you and your family have this time for farewells.


Step 4

Type of Funeral

Respecting current restrictions, we will guide you to the right decision, influenced by your choice of:

  • Burial or cremation
  • New or existing grave
  • Location: church, cemetery, woodland burial site which may depend on availability of space
  • Tone of funeral eg. upbeat, themed, or no-fuss
  • Style of funeral eg. traditional or contemporary
  • Personalisation
  • Faith or non-faith
  • Choice of coffin or ashes storage


Step 5

The Service

  • Officiant and other contributors
  • Live streaming or recording
  • Music
  • Flowers
  • Family transport and routes
  • Order of Service sheets and digital presentations
  • Notifying people
  • Donations
  • Wake or celebration
  • Memorials and headstones
  • Final resting place for ashes
  • Special requests
Once decisions are made, we’ll give you a written estimate. On approval a deposit is taken and the balance will be invoiced after the funeral. A full list of our funeral fees and typical third party costs is available here


Step 6


The medical authorities will send an electronic death certificate to the Registrar of Births, Deaths and Marriages who will then contact you for further information including:

  • Full name, gender, date and country of birth
  • Occupation: current or previous
  • Address and postcode
  • Parental names and occupations
  • Marital status with partner(s) name, date of birth and occupation
Funeral arrangements can begin before a death is registered but the funeral will only go ahead once this is complete.


Download our price list

All funeral directors are legally required to publish this Price List for a standardised set of products and services. This is to help you think through your options and make choices and let you compare prices between different funeral directors (because costs can vary).

Any questions? Get in touch

Let our family look after your family. Whatever you need and whatever your plans, we are on hand to guide and support you. To help you make informed choices wherever and whenever you need us – day or night – every day of the year.